Friday, 12 August 2011

The business mindset – are you adjusting?

Allthough we're in the iMedia business, our clients by and large are from traditional business. As such they have a different mindset to technology and innovation – but is that changing? In the past you might have found clashes of approach with your clients. Remember, you need to convince them of your proposed solutions to their business problems so you have had to talk to them in their terms. That has meant understanding their businesses and mindsets and tailoring how you speak about your proposed solutions to their needs so that they line up with your proposals.

But, the general business mindset has shifted a lot faster than before in the last five years; maybe as fast as our expansion in the use of technology platforms. We need to line up with our clients' mindsets so what are they?

Christoph Smaltz from Headshift gives some well founded advice for us in his blog July 25th, From traditional business to social business. He analyses the shift in traditional business thinking to the socially aware business thinking - driven by social media. He puts forward four key changes.
  1. Businesses have moved from 'transaction' where they supply products/goods for their customers and finish the communication with them, to 'interaction' where they are concerned with the customer 's experience with them, they listen, amend, accept criticism etc. They just don't sell goods/services or whatever.
  2. The older classifications of B2B and B2C have changed to P2P (person to person). The premise has changed to a person wanting to interact with a person, not with an anonymous business entity.
  3. The past was about control or 'gatekeeping' information and communication within a business. Now it's about facilitating communication between all levels and with customers. This means that the business has to provide a communication platform (technology driven) to facilitate rather than control.
  4. The last concept he develops is the change in communication within and around the traditional company. Traditionally communication was hierarchical – the top-down approach. Social communication via technology has shifted this to be networked even inside companies. Communication is equal between employees and customers.
Well worth a look, Christoph's blog might help you communicate some of your thinking to your clients. It may prompt you and your management to rethink some of your business strategies of how you communicate with your clients. Mindsets change; but we have been used to them shifting slowly. Now we have to recognise that the speed of technological advances can and does have spin-offs for the way our clients conduct business and that we have to notice the shift in business terms!

1 comment:

  1. How to start a business without the proper mindset will lead you to something you might regret later. Better start right than realizing it later and start again.